CVS Specialty offers a higher level of support than traditional retail pharmacies. You’ll have access to a CareTeam, which includes clinical pharmacists and nurses who are specially trained for conditions like yours. They can help with everything from getting started, setting up injection training or home infusions, helping you manage side effects and connecting you with financial assistance programs.
Here’s how the process works:
When CVS Specialty receives your prescription, a member of your CVS Specialty CareTeam will call you. Our team will welcome you, verify your information to protect your privacy and let you know what services we can provide. We’ll ask how you prefer to receive updates on your prescriptions – by text message, email or both. We will send you a link to get startedat CVSspecialty.com.
We’ll review your prescription and insurance information and see if your medication needs a prior authorization. If so, we’ll ask your doctor to submit a request. You’ll also find out how to pay for your medication. If you need help paying for your medication, we can help you find financial assistance from the manufacturer or other patient assistanceprograms.
If your medication is injected or infused, we can also help you set up any services you or your caregivers may need at home – like self-injection training or infusion assistance. If you need supplies or nursing orders, we’ll request them from your doctor.
Our team will ask some questions about your health. This will help your CVS Specialty pharmacists review your medications to help make sure they don’t interact with your health or your other medications. These questions may include:
- Do you have any vision or hearing issues that we should be aware of?
- Do you have any allergies?
- What other medications do you take (if any)?
- Do you have any questions for the pharmacist about the medication or how to use it?
The next step is to schedule delivery. Your medication can be sent to your home or work address, your doctor’s office or even a CVS Pharmacy® store*. If your medication has any special storage requirements, the representative will review those with you. They will also review your payment and billing information. If you chose to receive text or email communications, you’ll get a message and tracking number when your packageships.
*Where allowed by law. In-store pick up is currently not available in Oklahoma. Puerto Rico requires first-fill prescriptions to be transmitted directly to the dispensing specialty pharmacy. Products are dispensed by CVS Specialty and certain services are only accessed by calling CVS Specialty directly. Certain specialty medication may not qualify. Services are also available at Long’s Drugs locations.
